A chargeback in RevCent can be created automatically, manually or via the API. A chargeback is specific to a credit card transaction within RevCent.
View all chargebacks by clicking Payments > Credit Card > Chargebacks in the sidebar or go to https://revcent.com/user/chargebacks
View a chargebacks' details by searching for the chargeback in the top navigation search box, or clicking on the chargeback ID when viewing all chargebacks.
The chargeback details page will display all related entities related to the chargeback, i.e. sale, products sold, shipping, tax, subscriptions, etc.
You can edit an existing chargeback by clicking the Edit button. Complete the chargeback fields and click the red Edit Chargeback button.
There are two ways to create a chargeback, either manually or automatically using a third party integration.
You can use a third party integration for automatic chargeback detection, which will create a chargeback entity within RevCent and attach it to the source transaction automatically. If a third party you wish to use is not listed below, let us know so we can integrate it.
To manually create a chargeback you must view the transaction details for the specific transaction that the chargeback is related to. View the source transaction details page and click the Chargeback button. Read more on creating a chargeback on the transaction page.